Please note: we only process orders made on the Born Primitive Middle East site.
As much as we like to deliver the best product and service to our customers, sometimes things aren’t ‘quite right.’ In these cases we want you to know the following refund and returns policies.
Refund and Returns Policy
**We do NOT refund original shipping charge**
For all returns/exchanges we will book the collection of items.
Contact us to request a return slip and book a date with our courier company.
We will send you a payment link for shipping.
Returns/Refunds : You will be charged for the items to be returned. Once the items have been returned your refund will be processed.
Exchanges: You will be sent a payment link for the items to be returned to us and a the new items to be sent back to you. Exchanges will only be processed once the original items have been received by us.
All sale items are final sale and no returns or exchanges are accepted
For product defects we offer a 90-Day return window. We ask for all customers to immediately contact us at contact.me@bornprimitive.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
-Gift cards have no expiration date and are not exchangeable for cash.
Return Address in Kuwait City:
ATTN: BMS Jassim Tower, Alsour St., Almirqab, Basement B12, 53054 Kuwait City , Kuwait +965 51404133
Please contact us before returning any items.