We will not refund the following items:
- Gift cards
- Downloadable software products
- Intimate items
Returned items must be in original packaging and proof of purchase.
You have 14 days to get in touch with us to arrange a return/exchange.
For all returns T's & C's please see our policy: Click Here
Email us at email@example.com
For all returns or exchanges please follow the link below for detailed instructions.
We ship to:
Bahrain, Egypt, Jordan, Oman, Lebanon, Kuwait, Qatar, Saudi Arabia, and The UAE
Express Delivery Fees:
1-2 Day Delivery Zone:
UAE: 30,53 AED
Bahrain: 3,13 BHD
Saudi Arabia: 31,18 SAR
Oman: 3,20 OMR
Qatar: 30,26 QAR
2-3 Day Delivery Zone:
Egypt: 182,64 EGP
Jordan: 6,84 JOD
Free shipping on orders over 50KWD
Your order is sent within 24 hours.
Kuwait, UAE, Saudi Arabia, Bahrain, Oman, Qatar
Egypt, Lebanon, Jordan
Please take in mind that orders placed on a Friday or holiday will ship next business day.
All international orders are subject to import duties and taxes. As much as we love all of our customers, we cannot control and are not responsible for any duties/taxes applied to your package.
Please note that you will be responsible for paying additional charges for customs. Customs policies vary from country to country; therefore, we recommend to contact your local customs office for further information. By law, we must declare prices for all items being shipped.
DHL will be in contact with you in regards to the taxes are due to receive your order.
Please note: Any order that is refused payment on taxes will be returned to us. You will receive a refund after all admin fees are deducted.
These admin fees include:
- Return shipping to Born Primitive Middle East in Kuwait.
- Taxes on return to Kuwait from destination country.
We ship all orders with DHL which means your order will be delivered directly to the address you provide.
Once your order has shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.
We recommend to contact our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.
We work exclusively with DHL and all shipments are insured with them.
The following are acceptable forms of payment:
K-net (Kuwait Debit)
Benefit Pay (Bahrain Debit)
All credit cards must be 3D authenticated.
Once you have placed your order, a confirmation email will be sent to your inbox. To check the current status of your order or order history, log into your Born Primitive Account.
We are sorry to hear you changed your mind! You may cancel your order at any time by contacting our customer service team if it has not yet shipped. If your order has already shipped, we will not be able to cancel your order.
Unfortunately, we are not able to add or change items to orders once they have been placed. We recommend to contact our Customer Service team as soon as possible for further assistance.
If an item is missing or you received an incorrect item, please contact our customer service team for further assistance
Sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock.
Sign up for our Newsletter to automatically be notified when our best sellers come back in stock
Only one promo code is allowed to be used at a time.
We are not able to add items to your order once it's been placed. We recommend to place a separate order or cancel your previous order and place a new one with all the items desired.
Please refer to our site chart by clicking here. If you have a unique size and need further assistance, you can always contact our customer service team:)
We recommend to wash our products in cool water with like colors and hang to dry for longevity. Any product not washed in this manner will not be warrantied.
Shorts with 3.5" Inseam:
Double Take, Renewed Vigor, New Heights, Rise & Grind, Free Flow
Shorts with a 5" Inseam:
Cool Run Shorts
Shorts with an 8" Inseam:
All of our sports bras come with pad inserts.
The following are our recommendations: