FAQs

RETURNS & EXCHANGES

What items are non-refundable?

We will not refund the following items:

- Gift cards 

- Items where tags have been removed

- Clearance Sale or Flash Sale Items 
- Intimate items

To request a return please contact: RETURNS.ME@BORNPRIMITIVE.COM or WHATSAPP us.

How long do I have to make a return/exchange?

You have 14 days to get in touch with us to arrange a return/exchange.

For all returns T's & C's please see our policy: Click Here

How do I make a return or exchange and item?

To request a return please contact:RETURNS.ME@BORNPRIMITIVE.COMorWHATSAPP us.

Are there charges on returns/exchanges?

For all returns/exchanges we will book the collection of items. 

Contact us to request a return slip and book a date with our courier company. 
We will send you a payment link for shipping. 

Returns/Refunds : You will be charged for the items to be returned. Once the items have been returned your refund will be processed. 

Exchanges: You will be sent a payment link for the items to be returned to us and a the new items to be sent back to you. Exchanges will only be processed once the original items have been received by us. 

You can find our full policy here.

Do you replace faulty items?

Very rarely do our products have faults, but something there is something that goes wrong.

Please email us: contact.me@bornprimitive.com

Include the following info:
- Order Number
- Photos of item showing fault.

SIZING & PRODUCTS

How do I know what size to purchase?

Please refer to our site chart by clicking here. If you have a unique size and need further assistance, you can always contact our customer service team:)

Whatsapp us
Or Call us: +965 5140413

What is the best way to care for my products?

We recommend to wash our products in cool water with like colors and hang to dry for longevity.

Any product not washed in this manner will not be warrantied.

Items should not be tumble-dried or dry-cleaned.

Do sports bras come with pad inserts?

All of our sports bras come with pad inserts.

SHIPPING & DELIVERY

Where do you ship to in the Middle East?

We ship to:

Bahrain, Egypt, Jordan, Oman, Lebanon, Kuwait, Qatar, Saudi Arabia, and The United Arab Emirates.

Our main location is in Kuwait City.

How Much is Shipping?

We ship through DHL outside of Kuwait

1-2 Day Delivery Zone:

Kuwait: 1KD 
UAE: 30,53 AED
Bahrain: 3,13 BHD
Saudi Arabia: 31,18 SAR
Oman: 3,20 OMR
Qatar: 30,26 QAR

2-3 Day Delivery Zone:

Egypt: 182,64 EGP
Jordan: 6,84 JOD

Free shipping on orders over 50KWD

When will my order ship?

Your order is sent within 24 hours of confirmation.

Delivery times:

1-3 Days:
Kuwait, UAE, Saudi Arabia, Bahrain, Oman, Qatar

3-5 Days:
Egypt, Lebanon, Jordan

Please take in mind that orders placed on a Friday or holidays will ship next business day.

Will I need to pay customs / taxes?

Orders outside of Kuwait are subject to import duties and taxes.

As much as we love all of our customers, we cannot control and are not responsible for any duties/taxes applied to your package.

Please note that you will be responsible for paying additional charges for customs. Customs policies vary from country to country; therefore, we recommend to contact your local customs office for further information. By law, we must declare prices for all items being shipped.

DHL will be in contact with you in regards to the taxes are due to receive your order.

Please note: Any order that is refused payment on taxes will be returned to us. You will receive a refund after all admin fees are deducted.
These admin fees include:
- Return shipping to Born Primitive Middle East in Kuwait.
- Taxes on return to Kuwait from destination country.

Is delivery straight to my door?

We ship all orders with DHL which means your order will be delivered directly to the address you provide.
Please provide an address where someone is available to receive the package.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.

How do I change my shipping address once my order has been placed?

We recommend to contact our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.

For a speedy response please
Whatsapp us

Or Call us: +965 51404133

What if my package got lost stolen or damaged?

We work exclusively with DHL and all shipments are insured with them.

ORDERS & PAYMENTS

What forms of payments do you accept?

The following are acceptable forms of payment:


K-net (Kuwait Debit)
Benefit Pay (Bahrain Debit)
Visa
Mastercard
American Express

All credit cards must be 3D authenticated.

How do I check the status of my order?

Once you have placed your order, a confirmation email will be sent to you via email or Whatsapp.

To check the current status of your order or order history, log into your Born Primitive Account

Can I cancel my order once its been placed?

We are sorry to hear you changed your mind!

You may cancel your order at any time by contacting our customer service team if it has not yet shipped. If your order has already shipped, we will not be able to cancel your order and will need to then arrange a return once you have received it.

For a speedy response please
Whatsapp us

Or Call us: +965 51404133

What if I order the wrong size or color?

You are not able to add or change items to orders once they have been placed. We recommend to contact our Customer Service team as soon as possible for further assistance. 

Whatsapp us

Or Call us: +965 51404133

What if I am missing an item on my order?

Sometimes we make mistakes!

If an item is missing or you received an incorrect item, please contact our customer service team for further assistance.

Whatsapp us

Or Call us: +965 5140413

What if the item I want is Out of Stock?

Sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock.


Items which are on sale in our Clearance Vault will not be restocked.

Sign up for our Newsletter to be notified when our best sellers are restocked and we get new arrivals in.

Can I use more than 1 coupon code at a time?

Only one promo code is allowed to be used at a time.

If you have a Gift Card code, you will be able to use the gift card, hit enter and then add the discount code after.

Can I add an item to my order after its been placed?

We are not able to add items to your order once it's been placed. We recommend to place a separate order or cancel your previous order and place a new one with all the items desired.

Still have questions?

Please contact us directly.
Call us: +965 5140413

WhatsApp Us